Frequently Asked Questions
Everything you need to know about shopping with ViberStore.
Are your refurbished electronics tested for quality?
Yes, every device undergoes a rigorous 30-point diagnostic inspection by our certified technicians to ensure it meets our high standards of performance and reliability.
What kind of warranty comes with my purchase?
We provide a comprehensive 12-month warranty on all our electronics, covering any technical defects or hardware malfunctions that may occur through normal use.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 14-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payments through PayPal and Apple Pay.
Do the phones come with accessories?
All our smartphones are shipped with a compatible charging cable and a SIM ejection tool. To reduce electronic waste, wall adapters and headphones are sold separately.