Returns & Exchanges
At ViberStore, we want you to be completely satisfied with your electronics purchase. If you are not happy with your device, you can return it within 14 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the item back in its original packaging including all accessories, manuals, and cables to ensure the product remains protected during transit.
Shipping the Device
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund or dispatch your exchange within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing